Privacy Policy

What data do we collect/process about you, what do we do with it and why?
Who are we?

WRD Magazine is owned, designed and published by us2design.

Us2design, 42 Bankside Drive, Thames Ditton, Surrey, KT7 0AQ

For any questions about how we use your data, or to exercise your rights over your data, you can contact us on:

Telephone: 0208 873 0873


Post: WRD Magazine, 42 Bankside Drive, Thames Ditton, Surrey, KT7 0AQ

If you do have questions, we’d ask you to read this policy first as we hope it’s clear and comprehensive.

Data we collect when you visit our website

We collect your IP address, the website you came from, what kind of browser you’re using, and what you do on the website – which links you follow, how long you spend on each page and so on.

We only use temporary cookies and don’t track you around the internet. Our website will work fine if do not have track switched on or have third-party cookies completely disabled.

We use this information to make our website work in the first place, and to help us understand your experience of it and how to improve it.

When you buy a subscription

We need to collect some personal data about you when you buy a subscription. What we collect depends on how you buy the ticket and whether you’re a member. For member details, see the next section.

If you buy a subscription on our website, we collect your name, address and email address. We also process your payment card information – although we don’t handle it directly, or retain it: it’s all dealt with by our payment processor.

If you buy a subscription by requesting proforma using either our website enquiry form or via email, we collect your name, address and email address when you make the request. Payments for a proforma are made, preferably, by bank transfer or by cheque. We do not collect payment card or bank account details when we receive payment.

We will use the information we’ve collected to process your subscription and any issues that may arise.

Formally, we justify this processing as part of our contractual obligation to you.

We will also use your information for marketing purposes – see below.

We may also need to process sensitive information about you – see below.

When you contact us

If you get in touch with us – whether that’s by phone, email, post or in person – we’ll collect the personal information you provide. If you use our contact form, we ask for your name, address and email address, and we’ll ask for the same things if you call us. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry will be passed on internally or externally.

We will use the information you provide to deal with your enquiry and for no other purpose. We will also anonymise enquiries for statistical and business improvement purposes and share that anonymised information internally.

Formally, we justify this processing on the basis of your consent. When you use the contact form or call us, we will ask you for that consent explicitly. If you write to us by post or email, we will send you a privacy notification with the option to withdraw your consent if you wish.

We will also use your information for marketing purposes – see below.

We may also need to process sensitive information about you – see below.

When we send you marketing emails or other communications

Where we have noted this above we will use the information we have about you to send you marketing information. Where we have prior purchase history we will use that to customise our marketing to you.

Whenever you interact with us, we may ask you to consent to receive this marketing information by email. If you are a consumer, we will only email you if you have consented in this way, and you can withdraw this consent at any time by contacting us using the information at the start of this policy or following the unsubscribe instructions that are in every email we send. If you are a business we may send you marketing communications by email without prior consent, but you still have the same rights to ask us to stop.

We may also write to you by post. You may ask us to stop at any time by contacting us using the information at the start of this policy or by following the unsubscribe instructions that are in every postal communication that we send. We will also always respect any preference you have expressed using the Mailing Preference Service.

We do not make telephone marketing calls to consumers and will only call you in response to an enquiry or as part of contractual customer service. We will make telephone marketing calls to businesses but will of course stop if you ask us to either on the call, by contacting us or by visiting our website.

Formally, we justify our marketing activity as being in our legitimate interest. As required by the Privacy and Electronic Communication Regulation 2003, for natural people we will only send marketing communication by email and text where we have explicit consent.

Who else gets to see your data

We won’t ever sell your data or provide access to it to any third parties for marketing purposes. We will share your data in the following ways:

With our subcontractors

Like many businesses we don’t do everything ourselves. When we have someone else help us handle an aspect of our business, we will pass them some of your data so that they can do their work. We will only ever give them the minimum information that they need and it will always remain under our control. This means that they can only do with your data what we tell them to, and can’t keep it once they no longer need it or pass it on to anyone else.

At the moment, the following parts of our business work with partner companies them:

  • • The processing of credit and debit cards
  • • Our email marketing platform
If legally required

In some circumstances we may be legally required to pass on your data. The police and other government agencies may also request your data. We will pass it to them once they show us proof that their request is legal. We may not be able or allowed to tell you if this happens.

How we look after your data

We take the security of your data very seriously. It will always be stored and processed inside the EEA, where the General Data Protection Regulation gives you strong legal protection for your data privacy rights. We will always obey both the letter and the spirit of the data protection laws that apply to us.

We keep clear records of what data we have and what we do with it, and make sure that we always consider what impact our processing will have on you. We also continually assess the risks to you from possible data breaches, and do everything we can to prevent them.

How long we keep your data

We won’t keep your data forever. If you haven’t interacted with us for three years – which means buying a subscription, opening an email or contacting us – we’ll anonymise your data so that it’s no longer connected to you in any way. We will keep the anonymised data indefinitely to help us understand our business and our audience.

Your rights

You have the right to see a copy of all the data we hold about you.

You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately if the data is required for us to fulfil an obligation to you – like posting out copies of the magazine for the remaining subscription duration; if we are legally required to keep it; or if we believe we need to keep it for contractual or insurance purposes. We will always tell you what we are doing and why.

You have the right to ask us to correct your data – and if what we hold about you is wrong, we’d really appreciate it if you told us – but we will in some circumstances need to check that what you’re telling us is accurate, and may require proof, in order to protect you – and us – from fraud.

To exercise any of these rights, please contact us using the details at the top of this policy.

You also have the right to complain to the Information Commissioner’s Office – the government agency that handles data protection in the UK. You can reach them at their website:

Policy information

This policy was last updated on the 8th of June 2018. We may update it at any time in order to improve our customer experience or to comply with changes in the law.

This policy is ©2018 us2design